This status page reflects incidents and maintenance events recorded since it was introduced in January 2026.
This status page reflects incidents and maintenance events recorded since it was introduced in January 2026.
The issue affecting MNP Lookup queries has been resolved at 11:55 AM UTC, 13th March 2026.
Service performance has returned to normal.
If you continue to experience issues, please contact support@stour.io
Resolved
The issue affecting MNP Lookup queries has been resolved at 11:55 AM UTC, 13th March 2026.
Service performance has returned to normal.
If you continue to experience issues, please contact support@stour.io
Monitoring
Service performance is recovering and we are monitoring MNP Lookup queries closely.
We will provide a further update once stability is confirmed.
Investigating
We are currently investigating an issue affecting MNP Lookups towards EE UK.
Customers may experience queries that fail with a timeout towards EE subscribers, or those with a number ported out of EE.
Our team is actively investigating and we will provide further updates as more information becomes available.